Return and Refund Policy

At Eagle Solar Supply, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward return and refund process. Please read the following policy carefully.

30-Day Return Policy

You have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must:

  • Be in the same condition as when you received it.
  • Be unworn or unused, with tags, and in its original packaging.
  • Include the receipt or proof of purchase.

How to Start a Return

To begin the return process, please contact us at info@eaglesolarsupply.com. Once your return is accepted, we will provide a return shipping label along with instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

For any questions regarding returns, you can always contact us at info@eaglesolarsupply.com.

Damages and Issues

Please inspect your order upon receiving it and contact us immediately if:

  • The item is defective or damaged.
  • You received the wrong item.

We will evaluate the issue and make it right as quickly as possible.

Exceptions / Non-Returnable Items

Certain items are not eligible for returns, including:

  • Perishable goods (such as food, flowers, or plants).
  • Custom products (such as special orders or personalized items).
  • Personal care goods (such as beauty products).
  • Hazardous materials, flammable liquids, or gases.

Unfortunately, we cannot accept returns on sale items or gift cards.

If you have any concerns about whether your item is eligible for return, please contact us at info@eaglesolarsupply.com.

Exchanges

If you need a different item, the fastest way is to return the original item and make a separate purchase for the new item once your return is accepted.

Refunds

Once we’ve received and inspected your return, we will notify you whether the refund was approved or not. If approved, you will automatically be refunded on your original payment method within 10 business days.

Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return and you have not received your refund, please contact us at info@eaglesolarsupply.com.